If your booking was cancelled or rejected, we understand how inconvenient this might be. To make up for the disruption, we’ve issued you a gift card and an additional ₱50 coupon as a token of goodwill. Here’s everything you need to know:
What is the Gift Card For?
The gift card you received is equivalent to the amount you originally paid for the cancelled booking request. For example, if you paid ₱500 for the appointment, your gift card will have a balance of ₱500.
This gift card can be found in the My Profile > Wallet > Gift Cards section of your NowServing account and can be used to pay for a future booking with any doctor on the platform.
What About the ₱50 Coupon?
In addition to the gift card, you’ll also receive a ₱50 coupon as a gesture of goodwill. The voucher will be automatically applied to your next booking, giving you a small discount.
Note: The ₱50 coupon is only redeemable within 24 hours after being issued.
How to Use Your Gift Card and Coupon
Locate Your Gift Card and Voucher:
- Open the NowServing app.
- Go to My Wallet to view your gift card balance and any coupons.
Book a New Appointment:
- Search for a doctor and select a new appointment.
- During checkout, your gift card will appear as a payment option. Your coupon will also be automatically applied if valid.
Complete the Booking:
- If the total cost exceeds your gift card and coupon balance, you’ll only need to pay the difference.
Frequently Asked Questions
What if I want to refund the gift card?
- You can request a refund by locating the gift card in your Wallet and clicking the Refund option. This will trigger the refund process on your end
What if I book a doctor with a higher fee than the gift card?
- For example, if you have a ₱500 gift card but book a doctor with a ₱600 fee, you can use the ₱500 gift card and pay the remaining ₱100 out of pocket.
What if I book a doctor with a lower fee than the gift card?
- If you have a ₱500 gift card but book a doctor with a ₱400 fee, the remaining ₱100 will not be refundable or carried over.
Can I stack multiple gift cards?
- No, only one gift card and one voucher can be applied per booking.
How to get coupons and gift cards?
- Coupons and gift cards are limited to the payments refunded to patients.
If you encounter any issues using your gift card or voucher, feel free to reach out to our support team by sending an email at support@nowserving.ph.
