If you’re a Medicard Philippines member, you can use your HMO to book both online (teleconsult) and in-person appointments through NowServing by SeriousMD.
Here’s everything you need to know:
🔍 How do I know if a doctor accepts Medicard?
There are two easy ways to check:
1. Filter your search on NowServing
- Open the NowServing app
- Use the filters when searching for a doctor
- Select Medicard under HMO/health card options
This ensures you only see doctors who accept Medicard.
2. Search via the Medicard app
You may also browse doctors through the Medicard Go app.
📅 How to book an appointment using Medicard
🏥 For In-Person Appointments
- Open the NowServing app
- Search for your preferred doctor
- Tap Book Appointment
- Select Health Card / HMO as your payment method
- Choose Medicard
Your booking will be marked as Pending.
👉 Next step: Request a Letter of Authorization (LOA) from Medicard.
⚠️ Important:
You must bring your LOA to the clinic and present it to your doctor during your visit.
💻 For Online (Teleconsult) Appointments
Booking online with Medicard has an extra step:
- Call Medicard support to request an LOA
- Inform them that your consultation is for teleconsult / online appointment
- Wait for your LOA to be sent via email
Your LOA email will include:
- Your LOA document
- A One-Time Password (OTP)
👉 Once you receive your LOA:
4. Open NowServing and book your appointment
5. Enter your Member ID and MACE number
⚠️ Important:
Keep your OTP code ready. Your doctor will ask for it during or after your consultation.
⏰ Important Reminders
- Your LOA has an expiration date
- Make sure your appointment is scheduled within the validity period
- An expired LOA will not be accepted
❓ Frequently Asked Questions
1. I requested an LOA but didn’t receive an OTP. What should I do?
Please contact Medicard support and request a complete LOA with OTP.
2. My LOA has already expired. What should I do?
You’ll need to request a new or updated LOA from Medicard before your appointment.
