How do I get a refund?

If you’ve booked a consultation and paid through NowServing, your doctor must respond and accept your request within their indicated response time guarantee.

1. For Auto-Cancelled, Declined, or Cancelled Booking Requests

If your doctor did not respond within their response time guarantee (auto-cancelled), declined your booking request, or you cancelled the booking yourself:

• You will automatically receive a Gift Card instead of a direct refund.
  • This gift card can be used for future Paywalled Booking requests.
  • No expiry
• If you prefer a refund to your bank account or digital wallet, follow these steps to refund:
  1. Open the NowServing App.
  2. Navigate to the Profile Tab.
  3. Select My Wallet and locate the Gift Card you wish to refund.
  4. Tap here to request a refund.

2. If your doctor accepted the appointment request but failed to show up

If the doctor did not show up during the scheduled consultation and you paid through the NowServing app, kindly message the doctor first as s/he may have been involved in an emergency situation.

The doctor or the doctor's clinic has the ability to refund from their end. 

Doctors on the platform are NOT under our employ, so payments are assigned directly to the doctor. 

We will need approval from the doctor before we are able to help with the refund process.

For doctors that are not responding, please fill the refund form and we will get in touch with them. Kindly fill out this form: Refunds Form

NOTE: If you paid your fee via the NowServing platform, please do not accept refunds if the doctor offers to send it directly. Sometimes, the doctor may be preoccupied with the various things that they have to do and may mistakenly offer this to you. They can refund it fully within their app and there is no need to refund outside the platform using a personal account. We are not able to refund the fee if it is refunded outside of the platform.