Appointments

Frequently asked questions related to booking and appointments.

How do I cancel my consultation?

For Consultations that are NOT yet Accepted (Appointment Requests) You can still cancel it by going tapping the Your Consultations card on the home tab. You should see an orange circle with a ... - this indicates that the appointment request is no...

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By Giselle

February 4, 2022

My doctor hasn't accepted my booking request yet. What should I do?

Doctors' usually have a tight schedule which can be caused by emergencies, doing rounds and operations that take longer than intended. They  may also have a lot of patients and concerns to attend to and may not be able to accept the requests immed...

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By Giselle

February 21, 2022

How do I know if my consultation is confirmed or not?

When your booking is accepted, you will receive an SMS/email indicating the time of consultation. If there is no time indicated on your consultation, please send a message to your doctor via the app to clarify and avoid miscommunication or delay o...

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By Giselle

February 8, 2022

How can I reschedule my consultation?

If your consultation request has been accepted, you can send a message to your doctor and ask if you can reschedule your appointment. Just go to the  Messages tab and chat your doctor. We recommend messaging your doctor at least 1-2 days before y...

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By Giselle

February 7, 2022

I used the app before but I have questions about my upcoming appointment

If you have used the NowServing app previously and already connected with your doctor, you can tap the Messages tab to send your doctor a message about your questions about your upcoming appointment. Please do respect your doctor's time though. ...

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By Giselle

February 21, 2022

Find Doctors that are available Now

1. Open the NowServing app, and on the main screen, you'll find the "Available Now" icon. This icon indicates doctors who are currently available for immediate consultations. 2. Alternatively, you can access the On-Demand option by navigating to t...

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By Chelsea Luckham

October 6, 2023