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How do I use the Medicine Delivery feature on NowServing?
With the NowServing app, you can easily order prescribed medications or shop for other pharmacy products from the comfort of your home. Follow these steps to make your purchase: Step 1: Open the NowServing App Ensure the NowServing app is installe...
I already submitted the refund form but I still haven't received my payment back yet.
Paid using a digital payment account If you paid with a digital account such as GCash , the refund should be almost instant or within 24 hours in case their system is experiencing a huge load of transactions. For GCash, please check the Activity...
What device can be used for NowServing?
The NowServing app works with both mobile and computer browser. For mobile devices: iOS 11 and above Android 5.0 and above For computer/laptop: A computer with web cam and microphone We recommend Google Chrome as your browser Login via https://now...
Installing NowServing on Huawei Devices
Step 1: Open your Huawei AppGallery and search for NowServing by SeriousMD. Step 2: Look for the Results from Petal Search at the bottom, you should be able to see the NowServing app. Step 3: Download the APK. A prompt like the one below wi...
Unable to upload images on the NowServing app
If you see this notification or pop-up message, it may mean that certain apps are disabled to be used while using the NowServing app . Gallery, Camera, and Microphone access is required to upload images from the device How to update your permiss...
Find Doctors that are available Now
1. Open the NowServing app, and on the main screen, you'll find the "Available Now" icon. This icon indicates doctors who are currently available for immediate consultations. 2. Alternatively, you can access the On-Demand option by navigating to t...
How to Book an Appointment with a Doctor
Easily find and book an appointment through the NowServing app
What to Do if Your Booking Was Cancelled or Rejected and You Received a Gift Card
If your booking was cancelled or rejected, we understand how inconvenient this might be. To make up for the disruption, we’ve issued you a gift card and an additional ₱50 coupon as a token of goodwill. Here’s everything you need to know: What ...
How to Apply Coupon or Gift Card in the NowServing app
Whether you’ve earned a coupon from a previous booking or received a gift card, you can use them to reduce the cost of your appointment. This guide will walk you through the steps to apply a coupon or gift card while booking an appointment. Steps ...
My Wallet in NowServing: Coupons, Gift Cards, and How to Use Them
Have you checked out My Wallet feature in NowServing? This allows you to store and use coupons and gift cards to conveniently pay for consultation fees. We’ve added a few features in the Profile Tab. My Files My Wallet Others Coupons are issued to...
Earn Rewards When You Complete Your Lab Tests
You can earn and redeem NowServing points when you complete your laboratory tests at our partner diagnostic centers.
Why card refunds are not immediate (and why your bank may not see it yet)
We understand how frustrating it can be to wait for a refund especially when you’ve already confirmed that the doctor or NowServing has processed it. Many patients contact us after a few weeks because their bank says the refund hasn’t appeared ye...