Using NowServing

How to use the NowServing app.

How do I sign up for a NowServing account?

To start booking and attending consultations with your doctor, download the NowServing app here:  NowServing app   The Now Serving app will walk you through a quick sign up process. Just enter your mobile number and tap  CONTINUE . Once you fill...

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By Giselle

updated 10 months ago

What device can be used for NowServing?

The NowServing app works with both mobile and computer browser. For mobile devices: iOS 11 and above Android 5.0 and above For computer/laptop: A computer with web cam and microphone We recommend Google Chrome as your browser Login via...

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By Giselle

updated 10 months ago

How can I send files to my doctor?

To send a file to your doctor, simply go to your Messages found at the bottom right of your NowServing app. Enter the conversation with your doctor and tap the paperclip icon found at the bottom left of your screen.  

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By Giselle

updated 10 months ago

Installing NowServing on Huawei Devices

Step 1:  Open your Huawei AppGallery and search for  NowServing by SeriousMD. Step 2:  Look for the Results from Petal Search at the bottom, you should be able to see the NowServing app. Step 3:  Download the APK.  A prompt like the one below...

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By Giselle

updated 10 months ago

I Updated the Email and Mobile Number Inside NowServing. It Doesn't Reflect with the Doctor

Problem: I booked with a doctor last week but I want to change the mobile number where I receive notifications from my doctor.  I tried to change the mobile number by tapping the "Gear" button at the top right of the NowServing app but it did not...

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By Giselle

updated 10 months ago

Quick Tour of the NowServing App

Home Page The Home page is where you can easily see your upcoming appointment. If there's an appointment, you will see it at the top of the Home page. You have easy access to the search bar to quickly search for a doctor you'd like to book an...

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By Giselle

updated 10 months ago

How do online consultations work?

To book for an online consultation, search for a doctor and then click BOOK. Choose whether you are going to use your HMO card and then choose the Online Consultation option and follow the process. After booking, kindly wait for your doctor to...

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By Giselle

updated 10 months ago

I Received an OTP but I did Not Register For NowServing Yet

NowServing uses OTP to make sure the person trying to sign up or login is the one that owns or has consent to use the number. If you received an OTP to your number without your knowledge, from our years of experience, it is most likely a mistake...

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By Giselle

updated 10 months ago

I accidentally deleted my profile from my NowServing app

Please look for the SMS you received from the doctor previously when you booked for an appointment. Please tap the link in the SMS and it will re-add the profile to your NowServing account  😊

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By Giselle

updated 10 months ago

Is it possible to accommodate two or more people in a call with the doctor?

Doing a group call is now possible with NowServing.  Simply request for permission from the doctor as they have the control to invite other people to join. Doctors are able to invite up to 2 other people to join in the call.  At the start of your...

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By Giselle

updated 2 months ago

How to Update My Gender

Everything related to the patient profile, such as the first/middle/last name, birthday, gender, contact number, email address, address, are all stored inside the doctor’s account.  To ensure security of the doctor’s records, the details can only...

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By Giselle

updated 8 months ago

How to Remove a Patient Profile Inside NowServing

Your NowServing account can house multiple patient profiles. In the case that you need to remove a linked patient profile, you can simply tap the " Doctors " tab Then tap the name of your doctor Then look for the patient's name and tap the X to...

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By Giselle

updated 8 months ago

Files not showing up in the Files area of your NowServing app?

Are your files not showing up in the Files area of your NowServing app? 1. Did you login to the NowServing app using a new mobile number? If you did, please look for the SMS from NowServing that you received from the past with a link. Please load...

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By Giselle

updated 22 days ago